2009 EVENTS
Mark Your Calendars for the ICSA Georgia Chapter Meeting
July 1, 2009
Registration Fee: $10.00 for customer service practitioners and $20.00 for resource partners / vendors (space for vendors is limited and subject to wait list); $25.00 for walk-ins or late registration. Cash or Check ONLY at the door
(written to ICSA Georgia)
RSVP to Jackie DeWitt @ Jackie.Dewitt@us.randstad.com
by June 22, 2009 Please include your name, title and company for each attendee
Registration 11:00 A.M. – 1:00 PM
(Lunch provided)
Location: Randstad USA - 2015 South Park Place, Atlanta, Ga. 30339
tel. 770.937.7000
Topic: Managing the Many Touch Points of Service
The ICSA Georgia Chapter presents a panel of Top-Notch Customer Service Managers from MARTA, Hartsfield-Jackson Atlanta International Airport, Marriott, GA Power and CareerBuilder.com covering variety channels of service ‘touch points’. Join us for a lively, real world discussion as experienced managers share their successes, challenges and most impactful best practices from a variety of service perspectives including synchronous forms of communication (i.e. phone, face-to-face, instant messaging) and asynchronous forms (i.e. e-mail and voice mail).
Find out how our expert panel answer questions such as….
- Do you and if so, how, do you track customer satisfaction for each of the customer touch points your company offers?
- What differences have you seen with CSAT, Sales Close Rates and Costs after launching Chat with your customers?
- We hear a lot about web 2.0, what does that mean to you and your company? How are you managing customer interactions differently? What does that look like to your company in two years?
Our moderator will be Connie McIntyre, Vice President of Customer Experience at AGL Resources;
Panelists include-
Karen Ellis, Hartsfield-Jackson Atlanta International Airport , Customer Service Director, Eric Newton, CareerBuilder.com, Customer Service Director, James Richardson, Marriott Hotels & Resorts, Corporate Catering Sales Manager, Louise Scott, Georgia Power, Customer Care Director, Roosevelt Stripling, MARTA, Manager Customer Service
August 5th
September 2nd
October 7th
GA ICSA Award Gala '09
November 4th
December 10th
Silent Auction for Charity
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