ICSA Chapter History
As of 2010
The Atlanta (now appropriately named) Georgia Chapter of the International Customer Service Association is a 1984 charter member of ICSA. Our chapter received a 1993-1994 Chapter Award for growth and contributions to the association’s vitality and consistently generates customer service leadership and escalates the visibility of customer care professionals in Georgia.
Our hallmark event continues to be the Annual Customer Service Gala, now in its 17th year. The event encourages companies to showcase customer service in connection with "National Customer Service Week" (NCSW). This year, NCSW will be celebrated from October 4 through October 10. The chapter is proud of ICSA’s signature ownership of NCSW. The annual gala has attracted attendance of 175 to 250 celebrants from an impressive roster of companies. A sample of participants in our “annual gala" includes such well recognized brand names as:
- AGL Resources / Atlanta Gas Light
- City of Atlanta
- Coca-Cola
- Columbian Chemical
- Georgia-Pacific
- Hartsfield-Jackson International Airport
- Hire Dynamics
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- The Southern Company/Georgia Power
- Manpower
- MARTA
- Sprint
- Randstad North America
- SunTrust Online
- Verizon Wireless
- SenCommunications and many others …
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ICSA/Georgia offers informative, engaging programs on a monthly, quarterly or bi-annual basis. The chapter’s work includes an annual silent auction for charities selected on the basis of merit and need. As always, the chapter regularly invites state-wide, out-of-area ICSA national members to join its dynamic network.
In recognition of many years of service, the chapter has appointed its first “Lifetime Honorary Member," Roger Dottin – Metropolitan Atlanta Rapid Transit Authority (Retired). Roger is a welcome guest of honor at every year’s annual gala and continues to join several metro area "ICSA Customer Service Certification" graduates as well-qualified ambassadors for ICSA.
The chapter maintains an up-to-date website (www.icsageorgia.org) to reflect current activities, promote National Customer Service Week, receive revenues online and keep customer care pros connected with the sister associations such as ATA, CRMA, HDI and SOCAP - all striving to add value to the evolution of quality customer relationships.
Chapter officers consistently represent the finest large, medium and small organizations that express a passion for service through membership dues, volunteer hours and financial support. Current year officers are no exception. It is with pride that ICSA/Georgia Chapter offers open participation to customer service professionals statewide.
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